Troubleshooting

  • Canon Printer Error Code 202E: A Technician’s POV and Step-by-Step Guide

    Canon Printer Error Code 202E: A Technician’s POV and Step-by-Step Guide

    Recently, we, at Tech-AD, received a customer issue with a Canon MF3010 printer that displayed the error code 202E. This error prevented the printer from performing its primary functions—printing and scanning. Here’s how I diagnosed and resolved the problem. Understanding the Issue ‘When in doubt, check the manual’ this is our motto and what…

  • Fixing Active Directory Trust Relationship Issue

    Fixing Active Directory Trust Relationship Issue

    Active Directory (AD) trust relationship issues can be a significant roadblock in maintaining a seamless IT environment. These problems often manifest as the dreaded error message: “The trust relationship between this workstation and the primary domain failed.” From my experience, addressing these issues promptly is crucial to ensure uninterrupted access and security within your…

  • Fix the ‘No Boot’ Error (0x000014c)

    Fix the ‘No Boot’ Error (0x000014c)

    Recently, our team faced a challenging ‘No Boot‘ error (0x000014c) on a custom-built PC. This error left the system unable to boot, causing concern over potential data loss and client downtime.If you are facing a similar issue, don’t worry—it’s fixable. In this blog, we’ll walk you through the steps we took to resolve this…

  • Resolving a Client’s Excel Issue: Office Blues featuring MS-Excel.

    Resolving a Client’s Excel Issue: Office Blues featuring MS-Excel.

    December 30th: The Request Yesterday, we received a request from one of our clients: an employee was unable to open Excel files on his system. December 31st: Troubleshooting Begins Attempting to assist remotely proved to be a challenge. The client’s system was slow and outdated, making it impossible to install AnyDesk for remote access.…

  • From Troubleshooting to Sale

    From Troubleshooting to Sale

    Sometimes, the best outcome isn’t just about solving the immediate problem but also about finding the best path forward for the client. Call of Concern We received a call early in the morning from a client, an employee at a firm Tech-AD has an Annual Maintenance Contract (AMC) with. He wasn’t able to connect…

  • Your assembled PC does not work without a Graphics Card. This can be the reason…

    Your assembled PC does not work without a Graphics Card. This can be the reason…

    Short Answer: You have a Motherboard with HDMI and VGA ports but the processors do not have integrated graphics. However, this can happen with both AMD and Intel Processor systems. In this post, we exclusively discuss Intel Processors.