
•
Why We Lost a PC Sale | Lessons from Urgent Desktop Request Case Study The request was for assembled or refurbished PCs to keep the cost low, with the expected configuration being i5 10th/11th Gen, 8GB RAM, and 500GB SSD. At 5 PM on Saturday, 28 December 2024, we received an urgent call needing…

•
Excel Not Opening Fix | Microsoft Office Error 0xc0000142 Case Study December 30th: The Request Yesterday, we received a request from one of our clients: an employee was unable to open Excel files on his system. December 31st: Troubleshooting Begins Attempting to assist remotely proved to be a challenge. The client’s system was slow…