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When Half the Office Goes Offline—
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We have recently acquired an Annual Maintenance Contract for a client with over 70 users in Kalkaji, New Delhi. It is one of our bigger clients. Usually, we recommend a Resident Engineer (RE) for businesses with a user size of over 50, but it’s not mandatory. The IT Infrastructure has matured, and there are…
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From Troubleshooting to Sale
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Sometimes, the best outcome isn’t just about solving the immediate problem but also about finding the best path forward for the client. Call of Concern We received a call early in the morning from a client, an employee at a firm Tech-AD has an Annual Maintenance Contract (AMC) with. He wasn’t able to connect…