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When Half the Office Goes Offline—
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We have recently acquired an Annual Maintenance Contract for a client with over 70 users in Kalkaji, New Delhi. It is one of our bigger clients. Usually, we recommend a Resident Engineer (RE) for businesses with a user size of over 50, but it’s not mandatory. The IT Infrastructure has matured, and there are…
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Fixing ESSL X990 Connection Error with eTimeTrackLite
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When one of our supported businesses faced repeated connection failures between their legacy ESSL X990 biometric attendance machine and the eTimeTrackLite software, it turned into a deep troubleshooting journey. The device refused to connect and displayed the persistent error: “W Device Error, Failed Connect Device” Troubleshooting Steps That Didn’t Work Our IT team tried…
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Canon Printer Error Code 202E: A Technician’s POV and Step-by-Step Guide
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Recently, we, at Tech-AD, received a customer issue with a Canon MF3010 printer that displayed the error code 202E. This error prevented the printer from performing its primary functions—printing and scanning. Here’s how I diagnosed and resolved the problem. Understanding the Issue ‘When in doubt, check the manual’ this is our motto and what…
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Fixing Active Directory Trust Relationship Issue
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Active Directory (AD) trust relationship issues can be a significant roadblock in maintaining a seamless IT environment. These problems often manifest as the dreaded error message: “The trust relationship between this workstation and the primary domain failed.” From my experience, addressing these issues promptly is crucial to ensure uninterrupted access and security within your…
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Fix the ‘No Boot’ Error (0x000014c)
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Recently, our team faced a challenging ‘No Boot’ error (0x000014c) on a custom-built PC. This error left the system unable to boot, causing concern over potential data loss and client downtime.If you are facing similar issue, don’t worry—it’s fixable. In this blog, we’ll walk you through the steps we took to resolve this error…
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Resolving a Client’s Excel Issue: Office Blues featuring MS-Excel.
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December 30th: The Request Yesterday, we received a request from one of our clients: an employee was unable to open Excel files on his system. December 31st: Troubleshooting Begins Attempting to assist remotely proved to be a challenge. The client’s system was slow and outdated, making it impossible to install AnyDesk for remote access.…
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From Troubleshooting to Sale
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Sometimes, the best outcome isn’t just about solving the immediate problem but also about finding the best path forward for the client. Call of Concern We received a call early in the morning from a client, an employee at a firm Tech-AD has an Annual Maintenance Contract (AMC) with. He wasn’t able to connect…
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Your assembled PC does not work without a Graphics Card. This can be the reason…
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Short Answer: You have a Motherboard with HDMI and VGA ports but the processors do not have integrated graphics. However, this can happen with both AMD and Intel Processor systems. In this post, we exclusively discuss Intel Processors.