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We have recently acquired an Annual Maintenance Contract for a client with over 70 users in Kalkaji, New Delhi. It is one of our bigger clients. Usually, we recommend a Resident Engineer (RE) for businesses with a user size of over 50, but it’s not mandatory. The IT Infrastructure has matured, and there are…
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When one of our supported businesses faced repeated connection failures between their legacy ESSL X990 biometric attendance machine and the eTimeTrackLite software, it turned into a deep troubleshooting journey. The device refused to connect and displayed the persistent error: “W Device Error, Failed Connect Device” Troubleshooting Steps That Didn’t Work Our IT team tried…